FAQ

About Us

 

 

Q1: What is your company name and where are you located?

A: Our company name is Xiamen Smith Ribbon & Bow Co.,Ltd,located in Xiamen city,Fujian province,China.

 

 

Q2: Are you trading company or manufactuer?

A: We are manufactuer,we have more than 12 years experince in ribbon matrials

 

 

 

About Products

 

 

Q1: What is your mainly products?

A: Our products are mainly devided into three categories: Basis ribbon materials,Printed ribbon and Handmade ribbon bow. Several subdivison categories:Garment ribbon bows,Packaging ribbon bows,Perfume bottle bows,winne bottle bows,Hair bows,Pet ribbon bows,Ribbon flowers,Ribbon material sets and other Handmade ribbon ornaments...

 

 

 

Q2: Do you have shade card?

A: Yes, often we will send color cards by e-mail, but if you need a real color card, you will be charged 20usd; it is refundable once you place an order to us.
If you can not choose right colors from our color cards, then please offer us a PMS number, then we can do dyeing.

 

 

Q3: What size can you provide?

A: We can make fron 2-100mm according to your request.

 

  

 

Q4: Can i get sample before order?

A:Solid color sample is free,but you have to afford the delivery fee. If you want custom-made,we need take sample fee about 30-50USD. It is refundable depending on the quantity of your confirmed order.

 

Q5: What is your MOQ?

A: For stock products: ribbon and printed ribbon MOQ is 100yards/color

Ribbon bow is 100pcs/style.

For custom products: Ribbon and printed ribbon MOQ is 1000yards/color,Ribbon bow is 1000pcs/style.

 

 

 

Custom Service

 

 

Q1: Can i printed my logo on ribbon?What should i have to provide?

A: Yes, you can.We can customize patterns and styles according to your requestments.You'd better provide your logo with AI format or send your logo samples to us.

 

 

Q2: Can I customize a special ribbon or ribbon bow?

A: Yes,you can.Just tell us the color,size and style you want,or send your sample pictures to us,We can make the same one for you.

 

 

Q3: How can i make order?

A: Choose the style you want from our website or send your sample pictures to us,we will design it according to your request.

 

 

 

 

About Packing & Delivery

 

 

Q1: What is your common packing methods?

A: For ribbon and printed ribbon,100yards/roll.

 

     

For ribbon bow,50pcs/pp bags,10bags/carton.

 

 

Packing can be customized.

 

 

 

Q2: What is your regular transportation mode?

A: For samll goods,we regularly deliver it by international express,such as DHL,Fedex,TNT,EMS...If customer is urgent for goods,also can send by Air freight.

     For big quantity goods,we regular ship by sea.

Customer can specify the mode of transportation

 

 

Q3:How about the freight charges?

What we offer commonly is EX-factory price, freight is additional computation, average freight is paid additionally by client.

 

 

Q4: what is your lead time and delivery time ?

A : if we have stock , lead time 2-3days ; if it is custom-made , lead time  6-10days , delivery time  5-8days by express(DHL,Fedex,TNT and more...)

 

 

About Payment

 

 

Q1: What is the terms of payment?

A: TT,Paypal,Credit card,Western Union... is acceptable.You also can pay from alibaba.

 

 

 

 

 

 

For more queustion feel free to contact us without hesitation>>

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